4 Easy Steps to Send Luggage for Free!

No need to lug your luggage around while shopping—AEON MALL Long Bien offers a free luggage storage service!

Here are 4 simple steps to store your luggage at AEON MALL Long Bien whenever you need to.

Step 1: Bring your luggage to the Information Counter on the 1st floor of AEON MALL Long Bien to use the storage service. This service applies to suitcases sized 24 inches or larger that are equipped with a security lock.
For smaller luggage, you will be directed to use the lockers near Gate 4 or asked to keep the items with you.

Step 2: Before checking in your items, a staff member will inspect and verify the details with you—including the number of pieces, their external condition, and any other necessary information prior to storage.

You will then receive a luggage tag to use for verification when you come to collect your items. Please keep this tag safe; it serves as your “claim ticket”!

Step 3: Once you’ve dropped off your bags, you’re all set to enjoy your time—shopping and having fun without a care! Your luggage will be safely and neatly stored in a dedicated, video-monitored area.
No need to lug your suitcase around; now you can freely dine, take photos, explore, and shop with ease.
Don’t forget to pick up your luggage before 9:30 PM to wrap up your trip perfectly!

Step 4: Simply bring your luggage tag back to the Information Counter on the first floor.
Staff will verify the details and assist in returning the correct item you deposited.