{"id":25853,"date":"2026-06-09T21:44:57","date_gmt":"2026-06-09T14:44:57","guid":{"rendered":"https:\/\/aeonmall-long-bien.com.vn\/?p=25853"},"modified":"2026-06-09T21:55:21","modified_gmt":"2026-06-09T14:55:21","slug":"aeons-update-on-the-incident-at-aeon-mall-long-bien-on-june-7-2026","status":"publish","type":"post","link":"https:\/\/aeonmall-long-bien-en.com\/aeons-update-on-the-incident-at-aeon-mall-long-bien-on-june-7-2026\/","title":{"rendered":"AEON\u2019S UPDATE ON THE INCIDENT AT AEON MALL LONG BIEN ON JUNE 7, 2026"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">AEONMALL Vietnam Co., Ltd. (AEONMALL Vietnam) and AEON Vietnam Co., Ltd., hereinafter collectively referred to as AEON, would like to express our sincere gratitude for the continued support and cooperation of our valued customers over the past period.<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">Regarding the incident that occurred at AEON MALL Long Bien on June 7, 2026, AEON has acknowledged the customer&#8217;s feedback and would like to provide the following update:<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">On the afternoon of June 9, 2026, we proactively met and spoke directly with the Customer to fully listen to their feedback, feelings, and overall experience regarding the matter.<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">We sincerely apologize for our incorrect assumption regarding the customer\u2019s handling of the product. Our internal review confirmed that the customer properly received all purchased items at the shopping mall. We deeply regret the inconvenience and distress caused to our valued customer and their family due to this misunderstanding and our inappropriate response, which resulted from shortcomings in our training and supervision<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">After listening to our apology and our goodwill to resolve the matter, the customer and their family accepted our apology and agreed to our proposed solution.<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">Guided by our business philosophy of \u201cCustomer First,\u201d AEON commits to ensuring that similar incidents do not occur again. We immediately initiated comprehensive corrective actions, including:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'times new roman', times, serif;\">Reviewing and updating all operational procedures and internal incident-handling guidelines.<\/span><\/li>\n<li><span style=\"font-family: 'times new roman', times, serif;\">Strengthening regular training programs for all security personnel across our entire network.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'times new roman', times, serif;\">This incident serves as a profound lesson for AEON in personnel management, staff training, and operational procedures to ensure a safe shopping environment for customers at all AEON shopping malls.<\/span><\/p>\n<p><span style=\"font-family: 'times new roman', times, serif;\">Once again, we sincerely apologize to our customers and thank you for their concern, feedback, and suggestions. AEON will continue to strive to improve the quality of our services to provide a safe shopping environment for customers.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; AEONMALL Vietnam Co., Ltd. (AEONMALL Vietnam) and AEON Vietnam Co., Ltd., hereinafter collectively referred to as AEON, would like to express our sincere gratitude for the continued support and&#8230;<\/p>\n","protected":false},"author":2,"featured_media":25851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[98],"tags":[],"class_list":["post-25853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"acf":[],"lang":"en","translations":{"en":25853,"vi":25850},"_links":{"self":[{"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/posts\/25853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/comments?post=25853"}],"version-history":[{"count":2,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/posts\/25853\/revisions"}],"predecessor-version":[{"id":25857,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/posts\/25853\/revisions\/25857"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/media\/25851"}],"wp:attachment":[{"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/media?parent=25853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/categories?post=25853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aeonmall-long-bien-en.com\/api-app\/wp\/v2\/tags?post=25853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}